1. Overview

This Privacy Policy explains how Stratcomm Pty Ltd collects, uses, holds and discloses personal information. In this policy, “we”, “us” and “our” refer to Stratcomm Pty Ltd.

We are committed to protecting your privacy and handling personal information responsibly, transparently and in accordance with applicable privacy laws.

By using our website, contacting us, submitting an enquiry, booking a consultation, downloading a resource, engaging our services or otherwise providing personal information to us, you agree to the handling of your personal information as described in this Privacy Policy.

2. Personal Information We Collect

The types of personal information we collect may depend on how you interact with us. We may collect information such as your name, email address, phone number, business or organisation name, job title, billing details, mailing address, enquiry details, booking information, communication history and any information you choose to provide through website forms, email, meetings, surveys, workshops or service engagements.

Where relevant to the services we provide, we may also collect information about your organisation, team, workplace, business needs, strategic priorities, stakeholder groups, culture, leadership, communication practices, engagement activities, workforce matters and related business operations.

When you use our website, we may automatically collect technical information such as your internet protocol address, browser type, device information, operating system, pages viewed, time spent on the website, referral source and other analytics data.

We generally do not seek to collect sensitive information unless it is reasonably necessary for our work, you have consented, or we are otherwise permitted or required by law to do so.

3. How We Collect Personal Information

We may collect personal information directly from you when you contact us, complete a form, make a booking, subscribe to updates, download a resource, attend a workshop, participate in a survey, engage our services, communicate with us by email or phone, or otherwise interact with us.

We may also collect personal information from third parties where it is reasonable to do so, including from your employer or organisation, publicly available sources, professional referrals, event organisers, online platforms, booking systems, payment processors, analytics providers or other service providers that support our business operations.

4. Why We Collect and Use Personal Information

We collect, hold, use and disclose personal information for purposes connected with our business and services, including to respond to enquiries, provide information, manage bookings, deliver consulting services, conduct workshops, communicate with clients and prospective clients, prepare proposals, manage projects, process payments, issue invoices and receipts, provide resources, improve our website and services, manage client relationships, conduct research and analysis, send updates and marketing communications where permitted, comply with legal obligations and operate and administer our business.

We may also use personal information for internal planning, quality improvement, record keeping, reporting, risk management, security, dispute resolution and professional advice.

5. Direct Marketing

We may send you updates, newsletters, invitations, resources or other marketing communications where you have consented to receive them, where you have subscribed, or where we are otherwise permitted by law to do so.

You may unsubscribe from marketing communications at any time by using the unsubscribe link provided in the relevant message or by contacting us directly. We will take reasonable steps to action unsubscribe requests promptly.

6. Disclosure of Personal Information

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy. This may include disclosure to our employees, contractors, advisers, technology providers, website providers, customer relationship management providers, booking platforms, email marketing platforms, payment processors, analytics providers, professional advisers, insurers, regulatory bodies or other service providers who assist us to operate our business and deliver our services.

We may also disclose personal information where required or authorised by law, where necessary to protect our legal rights, where necessary to investigate suspected unlawful activity, or where you have consented to the disclosure.

We do not sell personal information.

7. Third-Party Platforms and Providers

Our website and business operations may rely on third-party platforms and service providers, such as website hosting providers, booking systems, payment processors, email platforms, analytics tools, cloud storage providers and business management systems.

These third parties may collect, store, process or access personal information to the extent necessary to provide their services to us. Some third-party providers may have their own privacy policies and terms of use. We recommend reviewing those policies where relevant.

Where you are redirected from our website to a third-party website or platform, your use of that third-party website or platform will be governed by that third party’s own privacy policy and terms.

8. Overseas Disclosure

Some of the third-party providers we use may store or process information outside Australia. This means your personal information may be transferred to, stored in or accessed from countries outside Australia.

Where we disclose personal information overseas, we will take reasonable steps to ensure that the disclosure is consistent with applicable privacy obligations.

9. Payments

Where payments are made through our website or through a third-party payment link, payment information may be collected and processed by a third-party payment provider. We do not generally store full credit card details directly.

Payment providers are responsible for handling payment information in accordance with their own privacy, security and compliance obligations. You should review the relevant payment provider’s privacy policy and terms where applicable.

10. Cookies and Website Analytics

Our website may use cookies, tracking technologies and analytics tools to improve website functionality, understand website traffic, analyse user behaviour, remember preferences, support security and improve our communications and services.

Cookies are small files stored on your device when you visit a website. You may be able to disable cookies through your browser settings, although some parts of the website may not function properly if cookies are disabled.

We may use analytics tools to collect information about how visitors use our website. This information may include pages visited, time spent on pages, referral sources, device type, browser type and general location information.

11. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These steps may include secure systems, restricted access, password protection, staff and contractor controls, secure storage, confidentiality practices, data backup processes and the use of reputable technology providers.

However, no method of transmission over the internet or electronic storage is completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of information transmitted to us online.

12. Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide services, manage client relationships, comply with legal and accounting obligations, resolve disputes, maintain business records and protect our legal rights.

When personal information is no longer required, we will take reasonable steps to destroy or de-identify it, unless we are required or authorised by law to retain it.

13. Access and Correction

You may request access to personal information we hold about you. You may also ask us to correct personal information that you believe is inaccurate, incomplete, outdated or misleading.

To request access or correction, please contact us using the details at the end of this policy. We may need to verify your identity before responding to your request. In some circumstances, we may refuse access or correction where permitted by law, but we will explain our reasons where it is reasonable to do so.

14. Data Breaches

If we become aware of a data breach involving personal information, we will take reasonable steps to contain, assess and respond to the breach.

Where required by law, including under the Notifiable Data Breaches scheme, we will notify affected individuals and the Office of the Australian Information Commissioner if a data breach is likely to result in serious harm.

15. Complaints

If you have a concern or complaint about how we handle personal information, please contact us using the details below. We will take your complaint seriously and aim to respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website and will take effect from the date it is published.

We encourage you to review this Privacy Policy periodically so you remain aware of how we handle personal information.

17. Contact Us

If you would like to access or correct your personal information, make a privacy complaint, withdraw consent to marketing communications, or ask a question about this Privacy Policy, please contact us at:

Stratcomm Pty Ltd

Email: [email protected]

Address: 53 Kiers Road, Miami QLD 4220, Australia

Last updated: June 2026